FREQUENTLY ASKED QUESTIONS
Here is a quick guider on the questions most frequently asked by Domicil customers.
For any other enquires, please contact us or visit the nearest Domicil store.
Where can I buy Domicil products?
Domicil does not sell directly to the consumers from the factory, or over the internet. Our products are only available through Domicil stores or authorized Domicil retailers. Please check our Dealer Locator to find the Domicil store or dealer nearest to you.
How does DOMICIL quality compare with others?
We use higher quality materials, more man-hours, better packaging and “bench-made” craftsmanship. In other words, DOMICIL products are not assembly line manufactured. But each sofa is hand-made by a select team of highly-skilled craftsmen who are assigned specific models using their expertise and skills.
Each sofa is made subject to high European quality control standards.
What can DOMICIL do for us overall?
With a credible brand that is synonymous with high quality products that are processed and delivered with minimal fuss and accuracy through the ISS (Integrated Supply System) ensuring minimal defects and claims, DOMICIL potentially offers our Partners promising business successes through highly satisfied customers and users of our products worldwide.
How extensive is your range of seat coverings?
At DOMICIL, we are constantly sourcing and implementing the highest possible quality seat covering material that are in line with the fine craftsmanship and designs of our products. Our current range of leather and fabric upholstery offers more than 200 colors and selections. We will update our Partners from time to time as the range expands to include the latest available.
Where are your leather hides from?
Our hides mostly originate from South America and Australia where there are more free-ranging cows with lesser bites and scar marks. DOMICIL uses larger sized hides due to the large uncut leather surface requirements of our designs.
Why is there wrinkling in the sofa leather material?
With regular use, leather will stretch developing a relaxed and lived-in wrinkly appearance. Wrinkling or “puddling” is a natural occurrence in leather as a result of normal usage. This does not indicate weakening tensile strength of the leather. Minimal maintenance includes fluffing the cushion to return it to its original clean look.
Why is my sofa measurement shorter or longer than stated?
There will be some marginal difference in the measurements provided as all sofas are handmade. The allowance is usually around +/- 5cm.
Why does the gap between the moveable part (recliner) and non-moveable section look so wide from the back?
The allowance between sections is usually around +/- 5cm for parts to move around freely without risking abrasion. There will be some marginal difference in
measurement as the sofa frame is not one entire piece.
Why does my sofa recliner (foot rest section) look “wavy, lose, wrinkled” when it is being reclined outwards?
Like the skin around our joints (knee, elbow etc.), those areas have what we call ‘loose skin’ to allow for movement like bending and flexing. We will not be able to do so if the skin around those areas is tight. The leather around the moveable area will revert to its original form when the recliner is moved back to its original position.
Is leather breathable at all? Will it be extremely warm when the weather is hot out?
Leather is a natural product that adapts quite well to the environment and climate. It warms to your body heat in the winter. In the summer, since it is natural and can breathe, leather stays pleasantly cool. Just keep it out of the sun as it can adversely affect the color of the leather.
Why are there markings and irregularities on the sofa leather material?
Leather is a natural product exhibiting its own characteristics, subtle shadings and markings. Each hide is unique. These markings include and are not limited to some shade variations, nicks, scratches wrinkles, range markings that occur only in genuine leather. These natural markings have been appreciated and accepted as benchmarks of fine leathers for centuries. They are not considered defects and do not affect life expectancy of products
What kinds of certifications or standards do DOMICIL products conform to?
Quality products with an international market like DOMICIL’s demand stringent testing and adherence to international standards that do formaldehyde, wood frame, and saltwater tests. Some of the testing standards that our products conform with include:
DIN - Deutsches Institute fur Norming (German Institute for Standardization)
BS - British Standards
ASTM – American Society for Testing and Materials
California Technical Bulletin
Martindale (for fabrics)
IUP - International Usability Partners